The Mervyn Group Five Step Process

Assess and Scope

Design and Plan

Implement

Deliver

Sustain

  1. Assess and Scope
    • Use value stream and or process mapping and interviews to assess the source of the issue or evaluate the opportunity for improvement.
    • Evaluate root cause or the opportunity and identify effective solutions and improvements.
    • Rank the solutions and improvements with respect to cost and impact.
    • Develop a scope and tactical plan for implementation.
  1. Design and Plan
    • Develop the solutions and improvements with a cross function team.
    • Design and map the future state and refine.

  • Use process modeling, if needed.
  • Build on existing systems and optimize current processes.
    • Develop performance measures.
    • Select the solutions and improvements.
    • Deliver a plan to guide development and implementation.

  • Develop actionable work plans for implementation.
  • Resource the plans.
  • Assign tasks enabling the organization to focus on critical business decisions and activities, while ensuring the project is completed on schedule and to the plan.
  1. Implement
    • Implement to plan.
    • Manage change, budget and resources.
    • Guide and collaborate with our client to achieve the project goals and objectives.
    • Adjust as necessary to improve delivery and outcomes.
  1. Deliver
    • Ensure project is delivered on time and budget.
    • Ensure project meets or exceed organization and technical and quality requirements.
    • Deliver sustainable change and operational excellence through process and workplace optimization, management systems and continuous improvement.
  1. Sustain
    • Continue to monitor, correct and improve.